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Paid features not active on account after upgrading

If you paid to upgrade your account and you aren't seeing the paid features, try checking a few things:

  • Do you have an account on one of our sister-sites? Each of our sites have separate billing subscriptions. Check to make sure you upgraded the right account.
  • Contact your financial institution to make sure your payment was processed successfully.
  • If you mailed in a payment, remember that it can take up to 10 business days for the payment to process and be credited to your account.

If you are still having issues, feel free to call Customer Care at 833-223-8873, 8 am - 6 pm CT, Monday - Friday. Or fill out our Contact Us form and someone will get back to you within 48 hours.