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FOR ANDROID USERS: We've identified an issue with some Android members experiencing an error when attempting to submit a request through our Help Form. We apologize for the inconvenience and are working hard to resolve the issue. In the meantime if you experience this error please email us at "customer-care@support.ourtime.com" and our support team will be happy to assist you. Again, we apologize for the inconvenience and thank you for your understanding.