Mailed Payment Inquiry
If you have mailed in a payment by personal check, it will take at least 10 business days for us to receive it once it has been mailed. Once received, it will be posted to your account within 72 hours, and an email confirmation will be sent to your registered email address. If you did not include the Mail In Order Receipt Page or did not include any account information with your payment, we will not be able to match the payment to your account.
If you did not receive the confirmation email, or if your account is still not upgraded after 10 business days since the payment was mailed, please contact us with your account information along with details of the payment, including Check number, date sent, your mailing address as shown on the payment and the address to which you mailed it. We will search for and apply the payment as quickly as possible.